FAQ

How do I pay for my order?

We accept PayPal and credit cards. Even if you do not have a PayPal account, you can pay for your order with any credit card, simply proceed by clicking the check out with PayPal tab, you will be redirected to the PayPal website, where you will have the option to pay with any credit card, instead of logging into PayPal. To summarize, you do NOT need a PayPal account to pay for an order, any credit card will work.


What if my order arrives damaged?

If for any reason, your order arrives damaged, we will either replace or refund any broken item(s) free of charge.


What if I changed my mind about the order?

If for any reason, you changed your mind about the order, we will refund you less shipping (to and from) and a 15% re-stocking fee. Please contact us at info@alchemylabsupply.com for authorization before shipping the order back, we will also send you a pre-paid shipping label for the return.

 

How long until my order is shipped?

We usually ship orders within 1 business day. Order placed on a Thursday will be shipping within 2 business days.


How long does shipping take?

We are located in Ontario, Canada. If you are ordering within the province, shipping can take 1-2 business days. If you are ordering from neighbouring provinces, shipping can take 2-3 business days. If you are ordering from all other provinces, shipping can take 4-5 business days to arrive. For orders in the USA - Shipping to California and neighbouring states can take 4-5 business days. For mid states, shipping can take 3-4 business days. For eastern states, shipping can take 2-3 days to arrive. If you would like a more precise ETA, please contact us at info@alchemylabsupply.com or toll free at 1-855-226-8585 and we will give you an ETA on your order.


What if I can't be home to accept the delivery of my order?
If we can’t deliver your order to your place of business, we will ask you to leave a note for our courier, indicating where you would like your shipment to be left. A signature is required under your note and the instructions for your parcel will be waiting for you when you arrive!

Is there any way that I can save more money?
Ordering more than one item in a single purchase results in substantial savings. By combining your purchases into one, you save on overall shipping costs. Also, we have free shipping promotions for orders over a certain dollar value, please be sure to look out for them on the site and take advantage.